Privacy Policy

At a glance

• What we collect: your account, billing and usage information, audio you upload, the podcast content you ask for, and the requests AI assistants you connect make for you (section 2).
• Why: to provide and secure the service, process payments and deliver transcripts (section 3).
• Who receives it: the providers that run the service, the assistants you connect, and authorities when the law requires (section 6).
• How long we keep it: from one day to the life of your account, by kind (section 8).
• Your controls: export or delete your data and disconnect assistants from the dashboard, and contact us to exercise your rights (section 10).

1. Who we are and how to contact us

Audivo is operated by Evolving Technologies, Gotse Delchev 105, Sofia, 1404, which is responsible for the personal information described here. You can reach us about privacy by email at vlad@evolvingtechnologies.io.

2. Information we process

• Account information. Your email address, sign-in identity, account identifiers, API key records, and account settings. If you choose Google sign-in, we receive the identity information needed to authenticate your account.
• Billing information. Your billing details, subscription, credit balance, purchases, and payment references. Stripe processes payment details; our application does not receive your full card number.
• Usage and technical information. Requests, episode selections, job status, credits charged, timestamps, and diagnostic records. Our hosting providers may process IP addresses, browser information, and request metadata to deliver and secure the service.
• Podcast content. Public feed metadata, audio, publisher transcripts, and generated transcripts. This content can include names, voices, and other personal information about hosts, guests, or people discussed in an episode.
• Audio you upload. Audio files you send us to transcribe, through the API or the Audivo MCP server on your computer, and their file names and titles.
• Connected apps. When you sign in to Audivo from an AI assistant: which app you connected, when, when it last obtained access, and the requests it makes on your behalf.
• Communications. Information you provide when contacting us about your account, a payment, a privacy request, or a content concern.

3. How and why we use information

We use account, billing, and request information to provide the service, authenticate you, process payments, deliver transcripts, and respond to requests. Where data protection law requires a legal basis, this processing is necessary to perform our contract with you or take steps you request before entering a contract.

We also process information for our legitimate interests in securing the service, preventing abuse and duplicate free-credit claims, diagnosing failures, and operating a public podcast transcript service, subject to the rights and interests of affected people. We retain and use financial records where necessary to meet legal obligations. Where we rely on consent, you may withdraw it without affecting earlier lawful processing.

4. Public podcasts and transcript caching

Audivo retrieves podcast information from public sources, including RSS feeds, podcast directories, and publishers. Audio may be sent to our transcription provider to generate text. Transcripts are cached and may be delivered to other customers requesting the same episode; they are not private account documents. Deleting an account does not automatically remove a public episode or its shared transcript.

Public availability does not remove a person’s privacy rights. If an episode or transcript contains personal information about you, you may request access, correction, or removal as described below.

5. AI assistants and connected apps

You can use Audivo from an AI assistant, such as ChatGPT or Claude, by signing in to your Audivo account from it. We then receive the requests the assistant makes on your behalf: the episodes, links, search terms and identifiers it sends to Audivo’s tools, and the results we return. We do not receive your conversation with the assistant.

Each assistant you connect appears in the dashboard under Settings → Connected apps, with when it was connected and last used. You can disconnect it there at any time; it stops working within five minutes and cannot reconnect without your approval.

6. Who receives information

We use providers to operate the service, including:

• Vercel for website and dashboard hosting.
• Amazon Web Services for authentication, processing, storage, and operational logs.
• Stripe for checkout, subscriptions, and payment processing.
• DeepInfra for speech-to-text processing of podcast audio.
• Google for authentication when you choose Google sign-in.
• DataFast for page analytics on audivo.dev.

AI assistants you connect, such as OpenAI’s ChatGPT or Anthropic’s Claude, receive the results of the requests they make on your behalf, including transcripts, and handle them under their own privacy policies. They receive nothing else from your account.

Requests to podcast directories and publishers disclose the information necessary to retrieve the selected content. We may also disclose information when required by law, to respond to lawful requests, or to protect people and the service against fraud or abuse.

7. Cookies and browser storage

The dashboard uses a secure session cookie to keep you signed in. It lasts up to 30 days and is protected against access by browser scripts. Authentication flows may also use short-lived cookies, and browser storage may remember interface preferences. Blocking required cookies can prevent sign-in from working.

The marketing site at audivo.dev uses DataFast to count visits. It sets first-party cookies: a random visitor identifier, kept for up to one year, and a session identifier, kept for 30 minutes. With each page view it sends DataFast the page address, the referring page, screen size, language and time zone, and any ad-click identifiers in the link, along with your IP address. It does not run on the dashboard, and the site has no advertising trackers. You can block these cookies in your browser without affecting the service.

8. How long we keep information

• Account information: while your account is open. Deletion removes your sign-in identity and the identifying details on your account record.
• Request logs: 30 days.
• Website analytics cookies: visitor identifier up to one year; session identifier 30 minutes.
• Dashboard session: up to 30 days.
• Connected apps: an assistant’s access lasts one hour at a time and can be renewed for up to 60 days unless you disconnect it. The record that it was connected, and when it was disconnected, stays with your account as a security record.
• Podcast audio we download to transcribe: deleted within a day.
• Audio you upload: deleted after seven days.
• Transcripts of your uploads: private to your account. Deleting your account ends all access to them; to have them erased, contact us.
• Transcripts of public episodes: kept in the shared cache, which serves any customer who asks for the same episode.
• Account exports: one day; their download links expire sooner.
• Billing and payment records: as long as accounting and tax law requires.

Automated deletion may take additional time to complete.

You can export your account data and request account deletion from the dashboard. Deletion revokes API keys, removes your sign-in identity and request logs, and removes identifying profile information from the account record. Financial records, payment references, and an abuse-prevention marker may remain for accounting, disputes, and prevention of repeated free-credit claims. Public transcripts are retained separately as part of the shared cache. Retention depends on the purpose of the record and applicable legal requirements.

9. Security and international processing

We use access controls, encrypted connections, and restricted storage to protect information. No online service can guarantee absolute security. Keep your account credentials and API keys confidential.

Our providers may process information outside your country, where data protection laws may differ. Where applicable law requires safeguards for international transfers, those transfers must have an appropriate legal basis and safeguards. You may request information about the arrangements that apply to your data.

10. Your rights and controls

Depending on your location and the circumstances, you may have rights to access, correct, erase, or receive a portable copy of your personal information, restrict processing, object to processing based on legitimate interests, and withdraw consent. We may need to verify your identity before acting on a request. Some information must be retained to comply with law or resolve disputes.

To exercise a right, contact us by email at vlad@evolvingtechnologies.io. You can also export your data, delete your account and disconnect assistants yourself, from the dashboard’s Settings.

You may also complain to your local data protection authority. The European Commission provides an overview of individual data protection rights.

11. Changes to this policy

We will update this page when our practices change and revise the date above. Where required, we will provide additional notice of material changes. Our Terms of Service explain the conditions for using Audivo.